Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker The Bronx, New York

I still not happy with my purchase

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Raffaello Network - I still not happy with my purchase
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Raffaello Network - I still not happy with my purchase - Image 5
I return my wife about a month and still have not returned my money Can you please refund my money or send the shoes
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Mai K Spu

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Verified Reviewer
| map-marker Antwerp, Flemish Region

No reply from customer service after many attempts by e-mail, phone, WhatsApp, chat…

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Original review Mar 13, 2023
Even one star is overrated for this website. When you try to contact their customer service, you dont get any reply. Not by e-mail, not by phone, WhatsApp or chat. I have been trying to contact them every day for 2 weeks now, so I really dont know what to do anymore to receive a reply from their side. Would never ever buy from Raffaello Network again so please dont order from this website. I dont understand how this website still exists!
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Pros:
  • No pros to buy from this website
Cons:
  • Return is impossible
  • You do not know when your order will arrive
  • Customer service does not reply m

Preferred solution: Full refund

User's recommendation: Never ever order from Raffaello Network!!!

1 comment
Guest

I’m in same situation i got 2000 pound order with them Have you sorted yours? Please can you let me know

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Craiova, Dolj

Nobody can unser

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Raffaello Network - Nobody can unser
Raffaello Network - Nobody can unser - Image 2
I can believe I must lost my time more then 2 hours for make a return on RAFFAELLO NETWORK I HAVE SEND A LOT OF MESSAGES AND NOBODY CALL ME AND ON THE PHONE NUMBER FROM ITALY NOBODY UNSER!!!
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User's recommendation: I need to know when can I make a return

Lakiesha Nrb

Order cancel

I ordered 2ties but wont come in time so I would like to cancel my order of 2 one was Gianni Versace and one dior
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Preferred solution: Full refund

Kymber Niw

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Verified Reviewer
| map-marker Lafayette, Louisiana

Return

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I have been trying for weeks to return something. I cant get a return label and now they are going to tell me its over 15 days. Terrible customer service
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Sylwia C Bcs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

I have refunded 08DEC2022 the shoes , but still I havent my money back ! I have written 2x by email to customer service but no answer ! My order number 171**** , trucking nbr 1Z9008R699********
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Loss:
$520

Preferred solution: Full refund

User's recommendation: please be carafull - its not possible to contact , I have try to phone but any numbers doesnt work One month still waiting for my money

Valentina D Lyo
map-marker Craiova, Dolj

I can believe nobody unser to my email and on my phone call!

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Is impossible to open an account for makes my return my sneakers is 37 is big and I need 36 My phone number is 00407******** please please help me Cry
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Anonymous
map-marker Gdansk, Pomorskie

Order number 169****

I ordered a coat. (14.09). Item code : aspwcl-n506-f973-8****. When can I expect my shipment? Greetings Katarzyna Perzanowska
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Anonymous
map-marker Poznan, Greater Poland

Package didn't send 167****

Hello, I stil didn't received my order number 167**** from date 15 july. Please let me know.Let me nów chats happend
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Pros:
  • No reply to all communication
Nika G Fkw
map-marker Los Angeles, California

I need my money back as the item is not exactly what I expected!

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The perfumes bottle is not the same! I have this Bond no 9 before and still I have my previous bottle and this is not the same!
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Preferred solution: Let the company propose a solution

Mark S Vjw
map-marker Prague, Praha, Hlavni Mesto

Refund

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Disgusting service. Still did not receive refund 25 day after Raffaello network receive the goods back. Start to think they will never give me my money back. Avoid! Not worth the drama
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Preferred solution: Full refund

User's recommendation: Avoid

Megan H Sgy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bromley, England

My order never showed

Hi I ordered a pair of Versace sliders from your company. I never received them I was in yesterday never heard the door go. I needed them latest by tomorrow because it was for my boyfriends birthday so I would just like my refund back please as I never got them and they were never signed for or anything so Id like my money back thanks as I havent received my parcel. If someone could get back to me ASAP that would be great!
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Preferred solution: Full refund

Maria C Jqs

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Verified Reviewer
| map-marker Athens, Attica

Complains

Updated by user Feb 28, 2022

After asking for my money back they sent me an e mail saying that order will be delayed. Not a serious platform.

No confirmation e mail or shipping details.

Nothing. Stay away

Original review Feb 26, 2022
I ordered something and no follow up no confirmation e-mail, nothing. I don't know if they have shipped, if they have not shipped I don't know anything. They don't reply to e-mails .
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Loss:
$240
Pros:
  • No reply to all kind of correspondence
  • No reply to all communication
Cons:
  • Client service very very poor

Preferred solution: Full refund

User's recommendation: stay away

Anonymous
map-marker Athens, Attica

They only answered when I complained to pissed consumer and PayPal. Not at all reliable. They put in their site products they don’t have

It is about promoting products they dont have and never communicate with customer only when they are obligated to do so Very unreliable company
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User's recommendation: Stay away

Aren P

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Updates on my order

Raffaello Network - Updates on my order
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I placed an order a few items they charge me through the Amazon ,money came out of my account and no updates no emails nothing
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Loss:
$772

Preferred solution: Let the company propose a solution

Elisabeth C Jib
map-marker Munich, Bavaria

My order herno coAt

ich habe den Herno Mantel irrtümlich in italienischer Größe 40 bestellt. Ich brauche Größe 42. Könnern Sie die Bestellung noch ändern?
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Preferred solution: Full refund

About

Summary

Raffaello Network is an online fashion retailer. The store was founded in 1998 as the very first online fashion store. The company provides a huge range of men's, women's and kids' clothing, wallets, handbags, shoes, briefcases, sunglasses, underwear, swimwear, cufflinks and tie clips, ties, shirts, belts, home accessories, watches and jewelry. Raffaello Network offers clothing and other items made by such designers as Gucci, Prada, Fendi, Dolce and Gabbana, Pucci, Blumarine, Christian Dior, Richmond, Versace, Ferre, Dsquared2, Exte, Fornarina, Ralph Lauren, Giorgio Armani, Lee, Miu Miu, Pinko and many others. Raffaello Network is the largest online fashion store.

Raffaello Network reviews and complaints

Raffaello Network is ranked 1361 out of 4780 in Footwear and Clothing category

Area Served

UK, Worldwide, Europe

Payment Methods

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