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As I had ordered my first time online with rafaello network a little womens jacket from Patricia Pepe. It arrived after a couple of days, just did not fit, so I did wanted to send it back.

First of all there was no proper describtion how to send back and get a lable to do so, within only 15 days they give you there was so many days I tried to reach to there customer service number, which was either busy or an automated answer would let you know that they serve other clietens bla bla...

but notheing happend untill the time of the 15 days to send back the jacket for 170 $ was already at its end. Finally I am sitting with a product that I can not send back bc noone is getting any information and thats is not okay.

Noone should run through that kind of experience.

Reason of review: Poor customer service.

Monetary Loss: $170.

Preferred solution: Full refund.

Raffaello Network Cons: Its all said.

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