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I ordered 2 pair of Prada ballerina flats from Raffaello. There was no difference or savings in the pricing of the shoes vs buying them from a store like DSW, Saks or Neiman Marcus, etc. I ordered the shoes from Raffaello because I couldn't find this particular Prada style/color anywhere else.

The shoes I received were let's say "very questionable" in their authenticity and I have numerous other pairs of Prada ballerina flats - purchased from DSW, Saks, Neiman Marcus - to compare them against. I sent both pair back and was charged a 10% restocking fee on each pair plus the return shipping charge.

I don't feel I should have been charged a restocking fee or shipping fee on either pair of shoes as I personally feel the authenticity of the shoes were questionable. If I had returned the shoes because of a sizing issue or I just didn't like them then I would understand and agree to the restocking fee. But in this case, not.

Be warned if you purchase from this merchant you may or may not be getting truly authentic mercandise and if you send anything back you will pay a 10% restocking fee and a $25.00 return shipping charge. The pricing of the shoes on Raffaello is no less than DSW, Saks, Neiman Marcus, etc. so buy from another large retailer in the US instead. You will receive authentic merchandise and most of the US retailers who carry Prada will stand behind their merchandise and not charge you a restocking fee if you make a return.

I won't be purchasing from Raffaello again for sure.

Monetary Loss: $105.

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To the persons who said my complaint was b-s I can only assume you work for Raffaello. I can assure you it is not b-s to me and I was sold shoes that are very questionable and then charged restocking and shipping fees to send them back. Deal with a store in the US like Saks, DSW, Neiman Marcus, etc and be sure you're getting the real deal!

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