RAFFAELLO NETWORK Complaints and Reviews

Had an experience with RAFFAELLO NETWORK?   Submit review ›
RAFFAELLO NETWORK
Main address: Piazza San Carlo 206 10121 Turin Italy
1-888-TRUE-FASHION (1-888-878-3327), , customerservice@raffaello-network.com
  • 6 complaints
  • $3.8K claimed losses
  • $630 average
Had an experience with RAFFAELLO NETWORK?
Submit review › Submit review ›

     

  • May 27
  • Professional Services
  • Manchester, England
  • Staff Manners
  • 316

I ordered bulgari rose gold/white ceramic ring - too expensive for you to think it was not fraud, when in fact it was not. i called 0800 9012975 as i also wanted to know how long it would take. each time i called the same man ~ very, very, very *** (no problem - my brother is) BUT TOOOO MUCH attitude. So upset as i buy Hogan shoes etc from you and the ladies are sweet. Never again, ... Read more

Was this review helpful? 0 0

     

  • Apr 24, 2013
  • Online Shopping
  • Houston, Texas
  • Shoes Order Tracking
  • 273
RAFFAELLO NETWORK - Misleading shipping info so far
1 of 2

I placed order online on Monday, RAFFARLLO NETWORK web page showed the shipping method was UPS 2 day air, and charged $14.95. However, the order shipment tacking link shows that it will arrive on next Monday via FedEx. When I contacted their customer service, there was no one answered phone call, and Representative Dawn was very rude and unprofessional during live chat. He told me customer should... Read more

Was this review helpful? 0 3

     

  • Feb 25, 2013
  • Footwear and Clothing
  • Prada Shoes
  • 1
  • 1
  • 493

I ordered 2 pair of Prada ballerina flats from Raffaello. There was no difference or savings in the pricing of the shoes vs buying them from a store like DSW, Saks or Neiman Marcus, etc. I ordered the shoes from Raffaello because I couldn't find this particular Prada style/color anywhere else. The shoes I received were let's say "very questionable" in their authenticity and I have numerous other... Read more

Was this review helpful? 0 22

     

  • Jan 03, 2013
  • Luxury / Jewelry
  • San Francisco, California
  • Baraka Br20040 Bracelet
  • 240

Raffaello-network ... Placed an order on 12-9-12, got authorization on my card. Product was supposed to arrive in 15-20 days as per instructions on their website. During all this time they were holding couple of thousand of my money. Representative Dawn was very rude and unprofessional. Today, 1-3-12 while inquiring about order status was told it'll take another 15-20 days. This company should... Read more

Was this review helpful? 4 0

     

  • Apr 12, 2010
  • Internet
  • Reston, Virginia
  • 5
  • 5
  • 276

Ties ordered for Christmas gifts never received. Original order had 4 ties; three separate delivery addresses. None of the receiptents ever received ties. I contacted "live support" and was told to check back in 20 days. After that "live support" said I had to talk with Paolo from the company. He provided me with the same Incorrect tracking numbers. Said I needed to file claim with DHL. ... Read more

Was this review helpful? 1 0

     

  • Sep 18, 2008
  • Supermarkets and Malls
  • Danville, California
  • Prada Shoes
  • 4
  • 4
  • 313

I had purchased 2 pairs of the same Prada shoes in different colors. They were thong type sandals. Both pairs broke - the thong part came completely out of the sole (a clear defect in the design of the shoe itself). People do not expect to pay nearly $400 for a pair of shoes and then have them break. It was the first time I had worn one of the pairs. I returned the first pair (at my shipping cost... Read more

Was this review helpful? 2 0
 
×
You are reading about RAFFAELLO NETWORK.
Filing a new complaint about
×