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I ordered a Moncler jacket that stated it was in stock. Shortly after ordering the item I received an email stating the item was in fact not in stock. Obviously in the mean time they gladly took my money. I was told I would get a refund and I have not. It has now been 8 days and my bank have categorically stated that if the money was refunded it would be back in my account and if it was just reserved against my account it would have dropped back... Read more

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Do not use Raffaello Network. They are insecure. I never use my credit card online and I used it once to buy from Raffaello Network. A few days later my credit card was used in New York and Birmingham. They may be cheap but it's not worth it if your credit card ends up compromised. I've had to cancel my card and have it replaced. Shocking that this website is allowed to continue in business. Obviously a scam. Stay well away and do proper checks... Read more

Was this review helpful? 1 0

Really a terrible shopping experience. I tried to contact raffaello network customer website service twice regrading my order 779352 while by now no one has replied to me and give me any explanation. I placed two pairs of shoes on 29 December and I was told SW boots is out of stock. By now there's no refund and the other Stella McCartney shoes are still not shipped at all. The customer service is always off-line and no one replied my email. Very... Read more

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I have been purchasing online for many years and this is by far the worst experience. On the 17th July l placed an order for two pairs of shoes and l received a confirmation email of payment deducted from my account. After this it took Raffaello nine days to inform me that one of the shoes was unavailable even though the money was already been deducted from my bank account. They promised to refund the amount right away and after three days the... Read more

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I am so sick of a similar issue except im not getting any luck getting a refund from them. I ordered a Fendi handbag from Rafaello Network on 17 Jan 2015 the money of almost 8,000aed was debited from my debit card immediatly. Two weeks later I still hadnt received my order So i emailed querying the problem with delivery. A few days later I received a email to say unfortunately the handbag was out of stock suddenly. I then emailed back... Read more

Was this review helpful? 1 1

I ordered a pair of G Star Arc 3D jeans for $60. Regular retail is $280. Too good to be true? yes. Paid Jan 18 with two day shipping promised from Europe. Two weeks later no emails, no item, nothing so I called and got a busy signal. I eventually got Dawn on their online chat. She explained my item was coming from a boutique somewhere in Europe. From what I was told Raffaello does not keep inventory the advertise on their web store. They only... Read more

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Raffaello Network - Review about Dsquared Jeans from Brussels, Brussels Hoofdstedelijk Gewest
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I order 3 dsquared jeans (cheap price) i received the mail confirmation. After 3 days i receive a mail that they made an error on the price ans they cancel my order! in the titel they say that the product was not longer available! ! LYER They really dont care about the customer satisfaction !!!! i Will never use this site again! ! Read more

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I ordered bulgari rose gold/white ceramic ring - too expensive for you to think it was not fraud, when in fact it was not. i called 0800 9012975 as i also wanted to know how long it would take. each time i called the same man ~ very, very, very *** (no problem - my brother is) BUT TOOOO MUCH attitude. So upset as i buy Hogan shoes etc from you and the ladies are sweet. Never again, you cannot have people like that represeting your... Read more

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Raffaello Network - Misleading shipping info so far
1 of 2

I placed order online on Monday, RAFFARLLO NETWORK web page showed the shipping method was UPS 2 day air, and charged $14.95. However, the order shipment tacking link shows that it will arrive on next Monday via FedEx. When I contacted their customer service, there was no one answered phone call, and Representative Dawn was very rude and unprofessional during live chat. He told me customer should read all FAQs on their web before placing any... Read more

Was this review helpful? 2 4

I ordered 2 pair of Prada ballerina flats from Raffaello. There was no difference or savings in the pricing of the shoes vs buying them from a store like DSW, Saks or Neiman Marcus, etc. I ordered the shoes from Raffaello because I couldn't find this particular Prada style/color anywhere else. The shoes I received were let's say "very questionable" in their authenticity and I have numerous other pairs of Prada ballerina flats - purchased from... Read more

Was this review helpful? 4 25
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