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Do not use Raffaello Network. They are insecure. I never use my credit card online and I used it once to buy from Raffaello Network. A few days later my credit card was used in New York and Birmingham. They may be cheap but it's not worth it if your credit card ends up compromised. I've had to cancel my card and have it replaced. Shocking that this website is allowed to continue in business. Obviously a scam. Stay well away and do proper checks on retailers. Read more

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Really a terrible shopping experience. I tried to contact raffaello network customer website service twice regrading my order 779352 while by now no one has replied to me and give me any explanation. I placed two pairs of shoes on 29 December and I was told SW boots is out of stock. By now there's no refund and the other Stella McCartney shoes are still not shipped at all. The customer service is always off-line and no one replied my email. Very terrible shopping experience!! Still Waiting!! Read more

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I have been purchasing online for many years and this is by far the worst experience. On the 17th July l placed an order for two pairs of shoes and l received a confirmation email of payment deducted from my account. After this it took Raffaello nine days to inform me that one of the shoes was unavailable even though the money was already been deducted from my bank account. They promised to refund the amount right away and after three days the amount has still not been refunded. Raffaello in their apology letter (as they gave the excuse to... Read more

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I am so sick of a similar issue except im not getting any luck getting a refund from them. I ordered a Fendi handbag from Rafaello Network on 17 Jan 2015 the money of almost 8,000aed was debited from my debit card immediatly. Two weeks later I still hadnt received my order So i emailed querying the problem with delivery. A few days later I received a email to say unfortunately the handbag was out of stock suddenly. I then emailed back requesting a immediate refund. I received a email back from a lady called Dawn who tried to reassure me that... Read more

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I ordered a pair of G Star Arc 3D jeans for $60. Regular retail is $280. Too good to be true? yes. Paid Jan 18 with two day shipping promised from Europe. Two weeks later no emails, no item, nothing so I called and got a busy signal. I eventually got Dawn on their online chat. She explained my item was coming from a boutique somewhere in Europe. From what I was told Raffaello does not keep inventory the advertise on their web store. They only get items after you pay them. So your items could come from anywhere on the planet. That leaves too... Read more

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Raffaello Network - Review about Dsquared Jeans from Brussels, Brussels Hoofdstedelijk Gewest
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I order 3 dsquared jeans (cheap price) i received the mail confirmation. After 3 days i receive a mail that they made an error on the price ans they cancel my order! in the titel they say that the product was not longer available! ! LYER They really dont care about the customer satisfaction !!!! i Will never use this site again! ! Read more

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I ordered bulgari rose gold/white ceramic ring - too expensive for you to think it was not fraud, when in fact it was not. i called 0800 9012975 as i also wanted to know how long it would take. each time i called the same man ~ very, very, very *** (no problem - my brother is) BUT TOOOO MUCH attitude. So upset as i buy Hogan shoes etc from you and the ladies are sweet. Never again, you cannot have people like that represeting your company !!!!! Customer is King and will always be happy with a nice person - it is very simple! Kate... Read more

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Raffaello Network - Misleading shipping info so far
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I placed order online on Monday, RAFFARLLO NETWORK web page showed the shipping method was UPS 2 day air, and charged $14.95. However, the order shipment tacking link shows that it will arrive on next Monday via FedEx. When I contacted their customer service, there was no one answered phone call, and Representative Dawn was very rude and unprofessional during live chat. He told me customer should read all FAQs on their web before placing any order, and they have no responsibility after they shipped order. He told me to contact FedEx. It is... Read more

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I ordered 2 pair of Prada ballerina flats from Raffaello. There was no difference or savings in the pricing of the shoes vs buying them from a store like DSW, Saks or Neiman Marcus, etc. I ordered the shoes from Raffaello because I couldn't find this particular Prada style/color anywhere else. The shoes I received were let's say "very questionable" in their authenticity and I have numerous other pairs of Prada ballerina flats - purchased from DSW, Saks, Neiman Marcus - to compare them against. I sent both pair back and was charged a 10%... Read more

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Raffaello-network ... Placed an order on 12-9-12, got authorization on my card. Product was supposed to arrive in 15-20 days as per instructions on their website. During all this time they were holding couple of thousand of my money. Representative Dawn was very rude and unprofessional. Today, 1-3-12 while inquiring about order status was told it'll take another 15-20 days. This company should not be in a retail business at all. Worst customer service ( if you can call that customer service) experience I ever had. I now suspect that their... Read more

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